Terms of Service

1. Use of the Platform

1.1 Eligibility: You must be at least 18 years old to use the Platform. By accessing or using the Platform, you represent that you are 18 years of age or older.

1.2 License: FieldLine grants you a limited, non-exclusive, non-transferable, and revocable license to access and use the Platform for your business purposes in accordance with these Terms.

1.3 Account Registration: Certain features require you to register for an account. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use.

2. User Responsibilities

2.1 Accuracy of Information: You agree to provide accurate, current, and complete information when using the Platform or registering an account, and to keep that information up to date.

2.2 Prohibited Conduct: You agree not to use the Platform for any unlawful purpose or in any way that could damage, disable, or impair the Platform or interfere with other users’ access. You may not engage in activity that could harm the reputation of FieldLine or its users.

2.3 Intellectual Property: The content on the Platform, including text, graphics, logos, images, videos, software, and data (collectively, “Content”), is protected by copyright, trademark, and other intellectual property laws. You may not use, copy, reproduce, distribute, display, or create derivative works based on the Content without prior written consent from FieldLine.

3. Payment and Subscription

3.1 Subscription Plans: FieldLine offers subscription plans for access to the Platform. The terms and pricing of these plans are outlined during registration and on our pricing page.

3.2 Billing: By subscribing to a paid plan, you authorize FieldLine to charge your payment method for the subscription fees. Payments are processed according to the billing cycle you select. All fees are non-refundable unless otherwise stated.

3.3 Late Payments: If you fail to pay any fees when due, FieldLine may suspend or terminate your account access until the outstanding balance is paid.

4. Privacy

4.1 Data Collection: FieldLine collects and processes personal information in accordance with our Privacy Policy. By using the Platform, you consent to the collection, use, and sharing of your data as described there.

5. Limitation of Liability

5.1 No Warranty: FieldLine provides the Platform and services “as is” and “as available” without warranty of any kind, express or implied. We do not guarantee that the Platform will meet your requirements, be error-free, or be uninterrupted.

5.2 Limitation of Liability: To the fullest extent permitted by law, FieldLine and its affiliates, employees, agents, or contractors shall not be liable for any indirect, incidental, special, or consequential damages, or any loss of profits, loss of data, or business interruption arising from your use of the Platform or services.

6. Termination

6.1 Termination by You: You may terminate your use of the Platform at any time by discontinuing access and canceling any paid subscription.

6.2 Termination by FieldLine: FieldLine reserves the right to suspend or terminate your access if you breach these Terms, violate applicable law, or engage in conduct harmful to the Platform or its users.

7. Marketing and Promotional Use

By using FieldLine’s services, the Client grants FieldLine permission to use the Client’s name, logo, and relevant content in marketing materials, case studies, advertisements, and other promotional content, including on FieldLine’s website, social media platforms, and other digital or print channels. The Client may request removal of their name or logo at any time by contacting FieldLine in writing.

Client agrees that FieldLine may share Client information with its authorized partners so those partners can potentially advertise to the Client. FieldLine will not share Client information with unaffiliated third parties without Client consent.

8. Indemnification

You agree to indemnify, defend, and hold harmless FieldLine, its affiliates, officers, directors, employees, and agents from any claims, damages, liabilities, and expenses (including legal fees) arising out of your use of the Platform, violation of these Terms, or infringement of any third-party rights.

9. Governing Law and Dispute Resolution

9.1 Governing Law: These Terms are governed by and construed in accordance with the laws of the State of Arizona, United States, without regard to its conflict of laws principles.

9.2 Dispute Resolution: Any dispute arising out of or in connection with these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Maricopa County, Arizona, and the language of arbitration shall be English.

10. SMS Marketing Compliance

Client acknowledges and agrees that all SMS/text message campaigns conducted through FieldLine must comply with applicable federal and state laws, including but not limited to the Telephone Consumer Protection Act (TCPA), state telemarketing registration requirements, and any similar state-specific regulations.

Client represents and warrants that:

• All recipients of SMS/text messages have provided valid, documented consent to receive communications.
• Client has obtained any required telemarketer registrations, licenses, or bonds in states where messages will be sent.
• Client will provide FieldLine with proof of registration and/or exemption upon request.

FieldLine acts solely as a service provider in facilitating SMS campaigns and shall not be deemed the sender or initiator of messages for purposes of compliance with federal or state telemarketing laws. Client assumes full responsibility for compliance and agrees to indemnify, defend, and hold harmless FieldLine, its affiliates, and personnel from any claims, damages, fines, penalties, attorneys’ fees, or other liabilities arising out of SMS/text message marketing conducted on Client’s behalf.

11. AI and Messaging Responsibility

Client acknowledges and agrees that it is solely responsible for all communications sent or initiated through FieldLine, including SMS messages, emails, chatbot interactions, AI-generated responses, and any other automated or manual communications (“Communications”). Client is deemed the sender of all such Communications for all legal and compliance purposes.

FieldLine provides access to software tools, including AI-powered features such as estimate and proposal generation (the “AI Features”), which generate output based on inputs, configurations, and available data. Client understands that AI-generated output is dynamic and may contain inaccuracies, incomplete information, or unintended responses.

Client is solely responsible for:

• Configuring and maintaining the AI Features with accurate, up-to-date information about its business, services, pricing, and policies;
• Reviewing, monitoring, and approving all estimates, proposals, and Communications;
• Ensuring all Communications comply with applicable laws and industry guidelines, including TCPA, CAN-SPAM, and 10DLC requirements.

FieldLine does not review, control, or guarantee the accuracy, legality, or appropriateness of any Communications or AI-generated output produced through the Platform. To the fullest extent permitted by law, FieldLine shall not be liable for any claims, damages, losses, fines, penalties, or liabilities arising out of or related to (i) Communications sent through the Platform, (ii) AI-generated output, or (iii) Client’s failure to properly configure, monitor, or comply with applicable laws and regulations. Client agrees to use the Platform at its own risk.

12. Non-Compete Terms

By purchasing, subscribing to, or otherwise accessing the FieldLine software (“Software”), you agree that you shall not, directly or indirectly, develop, market, sell, or offer any product or service that competes with the Software or with FieldLine’s business within the same or substantially similar market or territory for a period of 36 months following your purchase or use of the Software. You further agree not to use any proprietary information, know-how, or trade secrets obtained through your use of the Software to create or support a competing product or service. Any breach of this provision will be considered a material violation of these Terms.

13. Changes to Terms

FieldLine reserves the right to modify or update these Terms at any time. When we make changes, we will update the “Effective Date” at the top of this page. By continuing to use the Platform after changes are made, you agree to the updated Terms.

14. Contact Information

If you have any questions about these Terms, please contact us at support@fieldlinepro.ai.